Company Overview
Founded in 2014 and listed on the ASX since 2015, Superloop aims to enable better internet for Australian homes and businesses by enabling challenger retail brands to take a larger market share, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets, including fibre, subsea cables and fixed wireless, and Superloop’s software platforms. Hundreds of thousands of homes and businesses daily rely on Superloop for their connectivity needs.
Visit www.superloop.com to learn more.
Business Unit Overview
Consumer Unit:
The Consumer unit is the face of our retail brand, committed to delivering on our customer promise; Super-fast, Super-reliable and Super-easy internet access for all Australian homes. As a part of the Consumer unit, you will bring together systems, processes and people that deliver this experience across the customer touchpoints and lifecycle.
The Superloop Home Broadband team is the face of our retail connectivity brand. Our contact centre is committed to creating a positive customer experience through the availability and continuity of our services and customer engagements. The team is the engine room of our residential brand, enabling growth through team development, continuous process improvement, and industry-leading customer service.
As a customer-focused team, we deliver solutions to our customers through a rigorous technical understanding of our products and exemplifying superior customer service skills in every interaction.
Key Responsibilities
Qualifications and Experience
Bachelor's degree in Statistics, IT, Business Analytics or a related field.