Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Ops Engineer role will be responsible for all aspects of engineering for applications supported by Vonage, which includes: deploying, configuring, administering, maintaining, and troubleshooting issues. Further responsibilities include (but not limited to) evaluating application configurations, application design and involvement in project-oriented tasks. Additionally, they must also be able to work independently and as part of a team, and be able to communicate effectively with both technical and non-technical audiences. The engineer will be working in a very dynamic environment with fast-paced turnaround times, including 24/7 rotational on-call support and involving interactions with other team members, product managers, QA and Dev resources in an agile environment.
Essential Job Functions:
- Support a wide array of backend applications which includes deployments, on-call, maintenance, troubleshooting and applying periodic and continuous updates
- Ability to complete individual tasks end-to-end independently but working with a larger team to accomplish bigger objectives
- Determine and provide feedback on areas of improvement in process and procedure for team
- Assist in the development, implementation, documentation and adherence to Application standards
- Provides direction and guidance in the documentation of new procedures and standards
- Perform analysis, notification, and trending of application statistics gathering
- Ability to take ownership of group projects and complete all tasks on schedule
- Ability to resolve and provide a root cause analysis for any production issues. Should also be able to implement ad hoc fixes to resolve issues
- Ability to coordinate, configure and manage a test/lab environment, creating test plans for new versions of Applications
- Work closely with Care, Development, NOC, Network Engineering, Infrastructure, monitoring and other teams to resolve trouble tickets and test new application releases
- Ability to work as a member of a team and independently
- Provide 24/7 on-call/support of production applications
Specific Requirements, Skills & Education
- 5+ years of experience in Ops or related role
- Understanding of key technologies: Linux, Application or OS tuning, Networks (TCP/IP), DNS, Relational Databases (Oracle, MYSQL, EDB). SIP (Session Initiation Protocol), PERL is a plus
- Linux systems knowledge (performance tuning, basic networking, file systems)
- Experience with version control systems like Git, SVN etc
- Scripting including python, shell, java script and DB scripting
- Strong troubleshooting skills
- Experience with Agile development methodologies
Additional Skills (would like to have but not required)
- AWS technologies like AWS CI/CD pipeline, EC2, EKS, Lambda, CloudFront, S3, SNS, SQS
- Experience with VOIP and related protocols (SIP/RTP)
- Experience with provisioning and troubleshooting of VOIP devices
Education
- Bachelor's degree in Computer Science or equivalent experience
#LI-CK1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.