This position is expected to work in a hybrid modality, 3x a week in GM's office in São Caetano do Sul, SP.
Role Overview: The Global Data Management Partner – People Services Center plays a critical role in managing HR data operations, ensuring high standards of quality, and driving continuous improvement. This role oversees the day-to-day coordination of data processing tasks, supports transactional teams, and ensures process documentation is current and effective. By transforming data into actionable insights, the partner enables informed decision-making and acts as a strategic advisor to HR and business stakeholders. The position also fosters collaboration with global teams to streamline processes, optimize performance, and enhance the overall employee services experience.
Key Responsibilities:
Data Processing Tasks Management
Manage HR data processing tasks (benefits) and ensure proper distribution of cases to the transactional team, providing support and guidance.
Organize cases dispatching and track progress to ensure adherence to established SLAs.
Monitor volumes and peaks, prioritizing workload according to business needs, and escalate delays or blockers when needed.
Quality & Continuous Improvement:
Perform regular data quality checks and audits to ensure integrity and compliance in HR systems.
Identify data gaps and inconsistencies, collaborating with cross-functional teams to drive resolution.
Partner with global teams (SDE & BTE) to streamline data processes and reduce manual work.
Lead initiatives to improve efficiency through automation and standardization (e.g., Power BI dashboards, Excel macros, KNIME, PowerApps, etc.).
End-to-End Process Management & Strategic Consultancy:
Ensure process documentation remains accurate and up to date, including process flows, RASIC matrices, and Standard Operating Procedures (SOPs).
Serve as the go-to expert for stakeholders within the People Services Center, offering guidance on process execution and best practices.
Translate complex datasets into meaningful, actionable insights for HR, leadership, and key stakeholders.
Act as a strategic partner by leveraging data to support informed decision-making and drive continuous alignment with business goals.
Qualifications:
Bachelor’s degree in Human Resources, Data Analytics, Business Administration, or a related field;
Advanced proficiency with MS Office tools, especially Excel;
Advanced English is mandatory; additional languages are a plus.
Desirable:
Experience in HR Shared Services environments;
Knowledge of data visualization and automation tools is a plus (e.g., Power BI, KNIME, PowerApps, etc.);
Experience in HR systems such as Workday and ServiceNow is a plus.
Behavioral Skills:
Strong analytical skills with a focus on data accuracy, compliance, and process efficiency;
Ability to communicate insights effectively to both technical and non-technical audiences;
Excellent stakeholder management and collaboration skills;
Continuous improvement mindset and ability to work in a fast-paced, global environment.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Company:
General MotorsEmployee Type:
Full timeLocation:
BrazilSalary:
$ 29993 - $ 55702