VP, Cards Collections Risk Strategy and Analytics-Hybrid

Job Description
 

The Collections and Recovery Risk team’s mission is to help customers bring their accounts current or fairly resolve their debt. The Collections and Recovery Risk team owns strategy and policy and partners closely with the Operations and Technology teams on implementation and execution. This position is within the Cards Collections Contact Strategy team, and is responsible for managing digital and alternate channel strategies. The individual will work closely with the Collections Operations team, Collections Policy team and Cards Risk Management leaders to ensure alignment between strategy and operations areas.

Responsibilities

• Manage Collections digital contact strategies related to Branded cards and Citi Retail Services portfolios
• Evaluate effectiveness and optimize existing strategies and develop/test new strategies for Collections, using statistical methodologies
• Perform hypothesis development and design Champion/Challenger tests to determine impact from new treatments and development of recommendations
• Conduct P&L analysis and impacts to other key delinquency metrics and oversight for implementing recommendations
• Develop programming solutions using SAS and other programming and data querying tools to drive answers to analytic challenges and information for management decisions, observations and tracking
• Participating in creating system requirements for new collections strategies and represent Risk Management throughout the development life cycle of a new strategy or policy
• Collecting and interpreting data for ad hoc projects
• Making recommendations and communicating results to senior management. Representing Risk Management on inter-departmental Process Teams

Qualifications

• 6-10 years experience in Statistics/Analytics/Decision Management will be desirable
• Minimum 3-5 years of Credit Cards related experience or 6+ years related analytic experience using quantitative analysis, preferably in a risk context
• Minimum 3-5 years of experience in statistical analysis with working knowledge of at least one of the following programming languages : SAS (preferred), SQL, R, Python or some equivalent
• Experience with SQL programming in a UNIX environment
• Strong communication and presentation skills, leadership skills
• Risk analytics and project management skills

Education

• At minimum Bachelor's level degree in Business, Statistics, Mathematics, or Engineering. Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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