The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions.
Responsibilities:
- Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
- Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
- Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
- Collaborate with cross-functional teams to identify and resolve production issues
- Create and maintain documentation related to production issues and resolutions
- Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
- Coordinate with development , release management and business teams to during the UAT Testing phase of the sprint
- Coordinate with SA and EAP teams on the System updates, green zones and COB activities
- Monitor and Manage Inbound and Outbound feed SLA breaches
- Provide timely updates on system performance and issue status to senior management
- Participate in on-call rotation and respond to production issues after business hours
- Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications
Qualifications:
- 10+ years' experience in an Application Support role L2 & L3
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
- Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
- Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
- Manage job orchestration using tools like Autosys and other schedulers.
Education:
- Bachelor’s/University degree or equivalent experience
- Master's degree preferred
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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