Senior Tech Lead AIOps Engineering

The Technical Lead Infrastructure job leads the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. While establishing operational plans, this job leads large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field. This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.

Key Responsibilities and Duties

• Oversees the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.
• Identifies, implements and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
• Executes the engineering and operational roadmaps for domain services.
• Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.
• Publishes metrics to qualify and quantify configuration success, and ensures that metrics measure appropriate operational and strategic goals.
• Approves documentation as it relates to domain configuration, routing, processes, and service records.
• Delivers on all project and operational commitments successfully, including quality and timeliness metrics.
• Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Be part of observability Engineering Team in building out AIOps capability, enable solution and assist in adoption journey by technology operation teams.  In addition integrate AIOps solution with enterprise AI platform for further optimizing solution to help predict, prevent and automate self-healing via againtIQ. This role involves Integrating AIOps with observability platform for identification of Root cause and faster service restoration.

Required Skills : 

• Experience with event management, monitoring and observability toolsets like but not limited to Moogsoft/BigPanda/Service Now, SignalFX/Dynatrace, Splunk, etc.

• Experience creating custom integrations between Monitoring systems leverage automation and APIs.

• Experience with scripting languages such as Python, JavaScript etc.

• Experience developing and administering APIs (Kong or similar technologies) to integrate custom observability data (logs, metrics, events and traces) with other systems.

• Experience with AWS, GCP or other cloud technologies.

• Experience with Automation Tools such as Ansible, BigFix, power automate, etc.

Preferred Skills:

• Awareness and trainings in AI technologies is preferred.

• Experience in LLMs is preferred.

• Provide thought and strategic planning in mapping data elements in Moogsoft and work with support teams to build correlation rules with their data sources to provide value to their department and stakeholders.

• Develop and refine strategies to improve incident detection, correlation and root cause analysis.

Related Skills

Accountability, Adaptability, Business Acumen, Cloud Platforms, IT Business Analysis, IT Disaster Recovery, IT Infrastructure, Network Infrastructure, Risk Mitigation

Anticipated Posting End Date:

2025-04-24

Base Pay Range: $119,500/yr. - $169,800/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

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The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

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