AI IT Infrastructure Engineer

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role 

As a member of the IT Infrastructure Engineering team, you will be part of the broader IT Experience org (IT Operations + IT Engineering).  Your primary responsibility will be the development of AI solutions and ongoing AI strategy at Gusto.  Also, you will be a contributing member of the team responsible for managing our organization's infrastructure systems and networks to ensure they are functioning and meet Gusto’s needs.

Here’s what you’ll do day-to-day:

• Collaborate with internal teams to understand workflows, identify pain points, and design AI-driven solutions that enhance productivity.
• Develop, deploy, and continuously improve custom AI tools tailored to internal needs, incorporating user feedback for iterative enhancements.
• Partner cross-functionally with Engineers, Designers, and other AI team members to integrate AI into existing systems and processes.
• Lead training sessions and workshops to empower teams in effectively adopting AI solutions.
• Contribute to AI strategy and roadmap planning, ensuring alignment with organizational goals and maximum impact.
• Stay current on AI trends and emerging technologies to incorporate innovative solutions into internal tools.
• Manage and maintain IT infrastructure, including installation, configuration, and troubleshooting of hardware, software, and networks.
• Ensure system security, performance monitoring, and data backup/recovery to maintain efficient and secure operations.
• Support IT operations through ticket management, account setup, documentation, and participation in rotational on-call duties.
• Work with technologies like VMWare, Microsoft, Veeam, Nutanix, and SRW to support infrastructure and OKR-related projects.

Here’s what we're looking for:

• 6+ years of IT Infrastructure experience, primarily using Python and containerizing solutions with Docker and Kubernetes in AWS and Azure environments
• 2+ years of hands-on experience building AI-centric products (machine learning, generative AI, deep learning, statistical modeling) using tools like TensorFlow, PyTorch, Cursor, Gemini, and Glean
• Strong understanding of network protocols (TCP/IP, routing, firewalls)
• Proficient in virtualization technologies including VMware, Horizon, and hyperconverged infrastructure
• Familiar with configuration management tools such as Ansible, Puppet, and Chef
• Solid grasp of backup/recovery strategies, disaster recovery planning, and security best practices
• Excellent problem-solving and troubleshooting skills
• Passionate about automation and optimizing workflows for efficiency
• Tech enthusiast always eager to explore new tools, apps, and technologies
• Strong communicator with outstanding people and collaboration skills

Our cash compensation amount for this role is targeted at $113,000-126,000 in Denver & most remote locations, and $136,000-153,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.