Senior Engineer – Data Pipeline Service Operations

This posting is for Senior Engineer for enabling 24x7 Operations in the Oracle Fusion Data Intelligence (FDI) product engineering organization. You will be responsible for managing the uptime of the service and ensuring that customers data pipeline, that runs complex transformations, runs smoothly. Customer rely on the data that is updated by the Pipeline and have downstream dependencies. Therefore, it's important the data pipeline completes on time and with accuracy. Anomalies should be detected and mechanisms should be put in place to identify early detection of issues so that mitigation can be handled without impacting the overall timelines

**This role requires UK Personnel meeting minimum requirements. Detailed below **

UK Nationals who is eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least oe of the following government-issued documents.

1. Validate UK Passport
2. UK Birth Certificate
3. UK Naturalization Certificate.

Senior Engineer - Career Level 3

Skills Required:
We are looking for senior engineers with experience in supporting data warehousing products. As a member of the Product engineering operations, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product.

• BS or higher degree in Computer Science / Engineering or equivalent
• 3+ years of experience, supporting business customers on any Cloud/On-premise BI Application
• Experience in SQL/PL-SQL and excellent de-bugging skills
• Troubleshooting  network latency, intermittent issues, reading and analysing log files
• Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is desired but not must
• Good programming skills in Python / Java / JavaScript
• Understanding of Web Application Architecture
• Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred
• Experience in performance tuning SQL and understanding ETL pipelines
• Build, Configure, Manage and Coordinate all Build and Release engineering activities
• Strong logical/critical thinking and problem resolution skill
• Excellent communication skills

** UK Eligible Personnel meeting below Criteria **

1. Minimum 5 years of residency in the UK, with no more than 6 months outside of the UK in single stretch meaning if personnel exits UK and did not return back to UK within 180 days.
2. UK Nationals who is eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least oe of the following government-issued documents.
           Validate UK Passport
           UK Birth Certificate
           UK Naturalization Certificate.

Roles and Responsibilities:

• You will be responsible for running the FDI Data pipeline operations in a lights out mode
• As a member of team you’ll build tools and mechanisms to proactively detect issues with the data pipeline
• Do the root cause analysis of every issue and build automations for handling similar issues in future
• You will address customer issues and tickets within defined SLA’s
• Co-ordinate and communicate with different stake holders to formulate the solutions to customer issues
• You will ensure full understanding of the issue, including impact to customer.
• Gather logs, configuration details and attempt to reproduce the reported issues.
• Develop and enhance Knowledge base for the issues and their solutions.
• You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.
• Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.
• Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.
• Identify opportunities for process improvements and automation through building right utilities/tools

Career Level - IC3

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.