Who we are looking for
Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland, Bangalore, Hyderabad, Mumbai, Chennai, Coimbatore, Pune in India.
Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.
Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.
State Street is in the midst of the next evolution of its IT and Operations operating model with the end state goal of delivering a seamless experience to its institutional clients around the world. As part of this simplification effort, we seek to hire a Vice President. This role is expected to lead and drive strategic initiatives to achieve business outcomes, deliver transformation and innovation goals.
This role is open for all State Street India locations - Bangalore, Hyderabad, Mumbai, Chennai, Coimbatore, Pune.
What you will be responsible for
As a Vice President, you will be required to:
Lead Global Delivery simplification initiatives independently within India or across all global locations
Identify opportunities for efficiencies (to improve productivity and SLA performance) and drive delivery of such projects (automation, process improvements)
Drive adherence to the OKRs / KPIs to evaluate performance and drive reduction in variability/defects in critical business processes
Support and execute innovation projects through the operational excellence agenda.
Work with stakeholders independently to obtain additional information that may be necessary from time to time to execute automation solutions
Collaborate with Operations, Transformation and Technology teams globally to ensure consistent service delivery, client solutions and client satisfaction
Contribute to enhancing our regulatory standing and execute on critical regulatory and control management plans, including those contributing to the successful execution of ORI initiatives.
Critically evaluate the current operating model and designing and executing a market leading future state operating model of the functions for your portfolio
Bring an outside-in-view to best in class process re-engineering tools to critically evaluate the current state model and understand efficiency and improvement opportunities.
Develop large scale transformation strategies to focus on client experience, automation, efficiency and process improvements using best in class tools, but not limited to robotics, Six Sigma, LEAN etc
Partner with the leadership to execute on these process re-engineering changes globally
Provide timely updates / reports to the executive management on the initiatives and escalate or seek support whenever required to ensure seamless execution of initiatives
What we value:
These skills will help you succeed in this role:
Advanced skills in process improvement and problem-solving and good project and change management skills
Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
Strong communication, interpersonal, organizational, and time management skills.
Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.
Ability to interact with on-shore and off-shore teams to resolve inquiries and understanding when to escalate.
Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Excellent time management, presentation skills and communication to multiple levels (clients, executives, peers, subordinates). Flexibility across multiple communication formats
Demonstrated ability to manage, coach and influence colleagues and virtual team members.
Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
Education & Preferred Qualifications:
Bachelor’s Degree or Post graduate Degree in Commerce or Computer Science or equivalent preferred
Good knowledge of Lean methodologies & certifications like LSSBB and/or project management will be an added advantage
Microsoft Office suite skills – proficient in Excel, PowerPoint, Power Query & visualization tools such as Power BI, Tableau, etc.
Knowledge on automation tools such as Python, Robotics or Machine Learning / Artificial Intelligence will be an added advantage
Lean Six Sigma, PMP, PMI Certification an added advantage
Additional requirements:
15 years + experience in financial services, preferably having managed large scale transformation initiatives
Strong Stakeholder and Relationship Management skills
Ability to develop business relationships, both within and outside of the organization
Excellent interpersonal, organizational and communication skills
Strong problem resolution and analytical skills
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
Shift time : 12 pm - 9 pm
Company:
State StreetEmployee Type:
Full timeLocation:
IndiaSalary:
$ 31200 - $ 72800