Business Analyst

You should join Claim for the people.

We aspire to build the best team of the 2020s. Just like PayPal in the 90s, Google in the 00s, and Stripe in the 10s, we want to be known as "a place where it's good to be from." If you join us, we promise to be the best place to grow your career — with the best people you've ever worked with.

There's a reason this section is at the top: it's the most important to us. If it's the most important to you too, we hope you'll keep reading.

Claim is a delightful way to save money when you try new brands with friends.

Claim is a category-creating social commerce app. The platform pays consumers cash-back to eat and shop while matching brands with loyal customers.

Every week on the app during The Drop, Claim combines real-time purchase data and AI to Drop cash-back rewards (Claims) to our Gen Z user base, paying them back to visit QSRs, restaurants, coffee shops, and other brands they’ll love.

Claim transforms customer acquisition and retention for partner brands by offering a risk-free reward to acquire customers and bring them back until they’ve built a habit - guaranteeing ROI.

Consumers experience the magic of receiving cash back when they swipe their cards at partner brands like Sweetgreen, Blank Street, Levain, and more.

The platform’s unique pay-per-acquisition model offers marketers a risk-free growth channel with reliable results and real-world engagement.

On Claim, brands replace ads with rewards to win the hearts and wallets of the next generation.

This frictionless experience is the core of what makes Claim successful, so if you decide to interview, we’ll add you to the app so you can try it for yourself.

We charge brands when customers convert on their offers.

Today, marketers face significant challenges. Claim simplifies their path to acquiring loyal customers.

For marketers at restaurants and quick-service brands, reliably acquiring new customers is incredibly tough. Traditionally, they rely heavily on platforms like Meta, Google, or TikTok - channels that often leave them uncertain about true ad effectiveness and provide minimal control over acquisition costs for quality customers or "regulars". Marketers frequently express a strong desire to better understand and control store traffic while shifting spend away from these costly, opaque channels.

Claim addresses these exact pain points directly.

When users securely link their credit cards through Plaid, we gain insights into their purchase behaviors, including brands they love and those they haven't yet discovered. Leveraging this rich data, Claim matches brands to verified net-new customers poised to become regulars.

Brands using Claim can precisely set their cost-per-acquisition (CPA) for a consumer's first few purchases upfront by selecting their reward values and only pay Claim when they successfully acquire or retain a new customer. This pay-for-performance approach makes Claim more reliable, transparent, and cost-effective than traditional advertising platforms.

Simply put, Claim repurposes the majority of ad budgets directly into cash-back rewards for high-potential new customers, with Claim earning a small take rate on each purchase. It's a win-win scenario for everyone involved (except traditional ad platforms).

We are early on our journey to becoming a leading global rewards platform but we have paid our users millions of dollars to eat and shop, raised $20M from leading investors, and have partnered with some of the world's top brands, including Sweetgreen, Shake Shack, Blank Street Coffee, Gong Cha, Van Leeuwen, Levain, [solidcore], and many others. Our rapid adoption is a testament to marketers recognizing Claim’s tangible, immediate value in building a base of loyal, repeat customers.

We think culture and values matter (a lot), so we recommend reading our culture doc.

We’re a close-knit team that’s ready to change consumer internet. The best way to learn about us is by reading our culture doc — we wrote this document together, and we’ve updated it as the company has grown. If the values resonate, you’ll likely enjoy working with our team.

We're fortunate to be backed by world-leading investors:

You're a curious, data-driven thinker passionate about using data to build a new paradigm that fixes what's broken in advertising.

Team Mindset: You like translating data into insights that directly shape marketplace strategy and growth. At Claim, we value clear, actionable recommendations that drive real outcomes for brands and users.

Ownership: You're adept at managing analyses end-to-end, from data extraction to delivering strategic recommendations. You proactively clarify ambiguities, ensuring your insights benefit all marketplace stakeholders.

Adaptation: You're comfortable navigating shifting priorities and complex data sets, quickly adapting to maintain focus on business goals and strategic pivots.

Individuality: You offer a unique perspective and background, enriching our team. We deeply value diverse perspectives and new ideas. They enhance our marketplace insights and decisions.

You have 1-3 years of experience in a role that balances data analysis with business outcomes. You know how to find signal inside of lots of noisy data and can translate that signal to recommendations to drive growth.

Experience: 1-3 years in business analytics, consulting, banking, business operations, or a data-centric startup role.

Technical Fluency: Professional experience with SQL and Python; capable of independently querying, analyzing, and visualizing complex datasets.

Strategic Communication & Analytical Thinking: Business acumen, skilled in data visualization and strong written communication. You can extract actionable insights from complex datasets, translating them into clear, strategic recommendations.

AI and Prompt Engineering: Exceptional at leveraging AI tools and engineering precise prompts, continuously exploring innovative ways to integrate AI effectively in your workflows without compromising your judgment and critical thinking.

Nice to Haves

Experience with Data Tools: Experience with Hex, Amplitude, Jupyter notebooks, Excel/Google Sheets, or similar data analysis and visualization tools.

Experience with Business Communication Tools: Experience with Figma, Pitch, Notion, and other business and communications tools.

Location

We love the energy that comes from building in-person together, so we’re prioritizing hiring in San Francisco to work alongside our Head of Marketplace and Head of Design.

We will work together ~3 days per week. Of course, we recognize that life can be unpredictable, so we’re flexible about working from home when needed.

One More Thing

We realize the confidence gap and imposter syndrome might discourage amazing candidates from applying. Every job description is a wish list, so please reach out if this role really excites you.

You'll move fast, shaping Claim’s marketplace strategy through actionable data insights.

Day 1: Dive into Claim’s marketplace data. Begin identifying trends, opportunities, and challenges and making recommendations to ensure our data is as valuable to us as possible.

Day 15: Present some initial insights into user behavior and brand performance that we don't know. Provide recommendations on immediate opportunities for marketplace optimization including reward pricing.

Day 30: Own key marketplace metrics reporting and dashboards, establishing clear baselines and ongoing tracking mechanisms.

Day 90: Develop and execute your first comprehensive insights report on Gen Z's spending habits and make recommendations for some of our partners' acquisition or retention strategies.

Future: Grow into a marketplace insights leader, driving strategic decision-making, expansion strategies, and new market or vertical assessments.

We interview fast because we value your time.

Screen (25 min): We’ll chat for about 25 minutes to make sure it’s a good time to start the interview loop, that your experience matches the requirements for the role, and that you are a fit for Claim's culture.

Take-Home Project (2-3 hrs with 72 hr to complete): We'll give you a short mock assignment that reflects the kind of work you will do in this role. It's designed to take no more than a couple of hours with three days to complete, and will help us understand if you're a fit.

Presentation & Experience (1 hr): We will start by discussing your approach to the take-home assignment, answer any questions, and assess how you think on your feet when we provide new information. We will then have a discussion about your prior experience and goals for joining Claim. We’ll ask about previous challenges you’ve encountered and how you solved them.

References: If we’re close to an offer, we’ll ask for at least two references from people who have worked with you in the past.

Decision: This part’s on us, and we promise to move fast.

We compensate well because we want to work with great people.

Salary: The anticipated salary range for this role is $105,000 – $120,000. Within the range, individual pay is determined by several factors including job-related skills, experience, and relevant education or training.

Equity: We want each teammate to feel and act like an owner, so we offer competitive equity packages to all employees.

Health Insurance: Claim offers high-quality plans for medical, dental, and vision insurance.

Retirement Matching: We offer 401k match to make sure we can help you reach your retirement goals.

Three Weeks of Vacation: Startups can be intense and we all need to recharge, so we allow for up to 15 days of vacation during the calendar year.